No service from Vox - can I please be contacted?

I am trying to get my fibre connected & still have no solution to the problem or a appointment when Open serve will install. After more than a week waiting for an installation appointment, Vox informs me there is multiple orders & I must cancel them. Not knowing how to search or cancel these order, I have been trying to get hold of the agent who has sent the email. It is two days later and not anyone at Vox is responding to my messages. I have called, but I am still not getting hold of the Project Manager who is in charge of arranging the installation . I have also visited our local office who has send an urgent message to him & his manager. Can I please get Vox to contact me & get this matter resolved?