jS
jennifer S
1 reviews | Active since Mar 2013
05 Apr 2023, 20:45
No service from Vox.
I placed an order on the 1st of March to have my fibre line transferred to my new address. I haven't heard from Vox since the 23 March. I tried calling, no answer. Left a 'call me back' on the 3rd April, still waiting. I finally got through today only to be told that they are waiting for Vumatel, they would investigate and call me back, still waiting ... Why is Vox unable to manage Vumatel, if Vumatel is the supplier... Vox have gotten tooo busy to manage their clients or supplier delivery anymore. A few years ago the service was excellent, now they don't have service. Like many others I need this line for my business!
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Replies (2)
Vox Telecom's replyOfficial
05 Apr 2023, 21:22Good day, Jennifer.
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team who will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team who will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2023, 21:22
Official
Good day, Jennifer.
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team who will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Project Management team who will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Apr 2023, 12:54Good day, Jennifer.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for Tuesday , 18 April 2023
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for Tuesday , 18 April 2023
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2023, 12:54
Official
Good day, Jennifer.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for Tuesday , 18 April 2023
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation was scheduled for Tuesday , 18 April 2023
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox