NO service from VOX

I have app**** for VOX to be my ISP on the 7th of December. To date the only call i received was from the sales person to find out on which package i would like to be on ( Line Speed). I have been tried to get hold of of VOX every second day to follow up on the status of my application but with absolutely no luck. I keep getting put through to the incorrect departments. Salesman cell and direct numbers that i have both go to voicemail. If i do speak to someone there, they unfortunately can not help me and i get put back to sales even though there is no one taking any calls there and my call is then dropped. This after being on hold or transfered for at least 30 minutes at a time. (I have my phone bill to prove this) All that i need done is to have the router setup and installed my FTTH has been installed by VUMA earlier this month. But try explaining this to VOX. I still receive emails letting me know that they are arranging with VUMA for installation of the fibre. I tried cancelling my application with VOX but they have already used my object number which means no other ISP can connect to the line until they release the line. Try and get someone at VOX to assist you with this!!! I spent 2 hours on the phone and no one could help me.

Your customer service just does not exist, i have left a number of voice msgs for Leigh Jeffries and Ryan Carmichael to get back to me or anyone that can help me. But do i get any interaction with VOX other than a silly email which means jack.

Im really just so ****ed off right now its not even funny. Typing this is so frustrating, just hope somebody from your company THAT CAN HELP ME will get in contact with me to sort out this issue.