HG
Howard G
1 reviews | Active since Aug 2013
08 Apr 2024, 17:52
No service from a leading telecom provider
1.5 months ago I ordered Vox for the new house I moved to on the 1 April 2024. I requested a switch as the owner was on Vox, but he was in hospital. Everything is set up my line got activated 3 March, but they needed to send a new router, which I don’t understand why and no one can tell me why. I was promised delivery 5 April. I phoned again 8 April and promised delivery today, 🤔 I’m still waiting.
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
08 Apr 2024, 18:16Good day Howard Thank you for your post.Kindly note that the details of your complaint has been sent to the logistics team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply08 Apr 2024, 18:16
Official
Good day Howard Thank you for your post.Kindly note that the details of your complaint has been sent to the logistics team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
HG
Howard G's updateReviewer Update
08 Apr 2024, 18:54I look forward to a great review on resolution tomorrow
HG
Howard G's update08 Apr 2024, 18:54
Reviewer Update
I look forward to a great review on resolution tomorrow
HG
Howard G's updateReviewer Update
09 Apr 2024, 17:06Wow, I can’t even complain about your service as there isn’t any service. Seriously, I have 2 questions ok maybe 3, but firstly there is a line and a router here, why could you not switch over?
2nd every time I phoned in from last week I was asked for my physical address. 3rd you know my address, yet your courier couldn’t deliver my router that I ordered on the 28th February, but he he can’t call for the correct address from a week ago? Lastly, he is your courier, doesn’t he have Vox? I wonder why?
2nd every time I phoned in from last week I was asked for my physical address. 3rd you know my address, yet your courier couldn’t deliver my router that I ordered on the 28th February, but he he can’t call for the correct address from a week ago? Lastly, he is your courier, doesn’t he have Vox? I wonder why?
HG
Howard G's update09 Apr 2024, 17:06
Reviewer Update
Wow, I can’t even complain about your service as there isn’t any service. Seriously, I have 2 questions ok maybe 3, but firstly there is a line and a router here, why could you not switch over?
2nd every time I phoned in from last week I was asked for my physical address. 3rd you know my address, yet your courier couldn’t deliver my router that I ordered on the 28th February, but he he can’t call for the correct address from a week ago? Lastly, he is your courier, doesn’t he have Vox? I wonder why?
2nd every time I phoned in from last week I was asked for my physical address. 3rd you know my address, yet your courier couldn’t deliver my router that I ordered on the 28th February, but he he can’t call for the correct address from a week ago? Lastly, he is your courier, doesn’t he have Vox? I wonder why?
HG
Howard G's updateReviewer Update
10 Apr 2024, 18:18Wow, still no response from the leading telecommunications provider. Maybe you should change your telephone answering service to we don’t supply service 🤷♂️28 Feb I said I was moving. You can’t even answer my questions above and I get an email promising delivery today, guess what, nothing arrived.
HG
Howard G's update10 Apr 2024, 18:18
Reviewer Update
Wow, still no response from the leading telecommunications provider. Maybe you should change your telephone answering service to we don’t supply service 🤷♂️28 Feb I said I was moving. You can’t even answer my questions above and I get an email promising delivery today, guess what, nothing arrived.
Vox Telecom's replyOfficial
12 Apr 2024, 09:36Good day, Howard
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply12 Apr 2024, 09:36
Official
Good day, Howard
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
HG
Howard G's updateReviewer Update
20 Apr 2024, 21:13- Hey guys sent the attached on the 16th and no response. Supposed to have 50/50 up and down. Still no response image.png 358.2 KB
HG
Howard G's update20 Apr 2024, 21:13
Reviewer Update
- Hey guys sent the attached on the 16th and no response. Supposed to have 50/50 up and down. Still no response image.png 358.2 KB
HG
Howard G's updateReviewer Update
20 Apr 2024, 21:15I’m still waiting for the reply from a week ago. Getting boring now with call centres. Only way to get attention is on this site. I’m all for giving chances. Now I would like some service please.
HG
Howard G's update20 Apr 2024, 21:15
Reviewer Update
I’m still waiting for the reply from a week ago. Getting boring now with call centres. Only way to get attention is on this site. I’m all for giving chances. Now I would like some service please.
Vox Telecom's replyOfficial
20 Apr 2024, 21:48Good day Howard G
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2024, 21:48
Official
Good day Howard G
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox