1 reviews | Active since Jan 2019
No service for Router pick up.
Your Logistics dept and Service is shocking. Cancelled subscription and requested the router be picked up on a specific date - Friday 25 April as no collection done on weekends. Multiple phone calls to chase and told there is a Jobcard open and it would be collected but no-one arranging anything after all the promises. On last day in Gauteng, called again and told it be best I take it with me to new Province and they would arrange collection. (like I needed more **** to transport). More follow ups via mail and getting no answer on phone. Now back to whatsapp bot and after explaining the whole story AGAIN, someone there saying it is written off an they will not collect it and I can dispose as I want. Now requesting a formal mail telling me that as I cannot trust any of you. What kind of communication do you have between departments and customers?
Follow up call on 2 May where I got told that equipment is written off and I do not need to return the router. Asked for confirmation mail stating this.
Guess what I get this morning (5 May) - a mail telling me to return the router where I have to package the router and send back via Postnet. I have to drive the 6km at my time for your incompetence.
And has to be done within 10days where mail has come after 5 days.
Follow up call on 2 May where I got told that equipment is written off and I do not need to return the router. Asked for confirmation mail stating this.
Guess what I get this morning (5 May) - a mail telling me to return the router where I have to package the router and send back via Postnet. I have to drive the 6km at my time for your incompetence.
And has to be done within 10days where mail has come after 5 days.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the query has been resolved.
The hardware was booked back accordingly
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the query has been resolved.
The hardware was booked back accordingly
Regards
Vox