HF
Henry F
1 reviews | Active since May 2018
14 Jul 2021, 09:57
No service for more than 6 days and counting
"Leading service provider" that is how VOX greats you when phoning their call center. My service has been down from Friday and there is now urgency or accountability. No communication from VOX. Worse service provider ever. There is no way of escalating a fault - same agents every time and there response is - sorry sir we cannot transfer you to the escalation desk.... they will phone you. Still waiting. Anyone reading this review. Get internet from smaller company's that is more responsive and value their customers.
VOX YOU ARE a DISGRACE to SOUTH AFRICA.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Jul 2021, 10:49Dear Henry F
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
Vox Telecom's reply14 Jul 2021, 10:49
Official
Dear Henry F
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
HF
Henry F's updateReviewer Update
14 Jul 2021, 18:17Another day gone without service - many phone calls to VOX helpdesk. Wasted airtime. I can go on.
Wow - I just hope many South Africans read this review and realize that VOX is not a service provider that should be considered --- last resort and their are many out their. Mobile operators are smiling because a consumer pays for Internet services and must still buy data bundles because their internet service provider are so bad.
Internet is basic service as many (myself included) work from home because of COVID, state of South Africa etc. VOX has forgot about that. except when its time to collect my monthly payment....
Lets see tomorrow - I am sure I will get the below automated response.....
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Wow - I just hope many South Africans read this review and realize that VOX is not a service provider that should be considered --- last resort and their are many out their. Mobile operators are smiling because a consumer pays for Internet services and must still buy data bundles because their internet service provider are so bad.
Internet is basic service as many (myself included) work from home because of COVID, state of South Africa etc. VOX has forgot about that. except when its time to collect my monthly payment....
Lets see tomorrow - I am sure I will get the below automated response.....
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
HF
Henry F's update14 Jul 2021, 18:17
Reviewer Update
Another day gone without service - many phone calls to VOX helpdesk. Wasted airtime. I can go on.
Wow - I just hope many South Africans read this review and realize that VOX is not a service provider that should be considered --- last resort and their are many out their. Mobile operators are smiling because a consumer pays for Internet services and must still buy data bundles because their internet service provider are so bad.
Internet is basic service as many (myself included) work from home because of COVID, state of South Africa etc. VOX has forgot about that. except when its time to collect my monthly payment....
Lets see tomorrow - I am sure I will get the below automated response.....
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Wow - I just hope many South Africans read this review and realize that VOX is not a service provider that should be considered --- last resort and their are many out their. Mobile operators are smiling because a consumer pays for Internet services and must still buy data bundles because their internet service provider are so bad.
Internet is basic service as many (myself included) work from home because of COVID, state of South Africa etc. VOX has forgot about that. except when its time to collect my monthly payment....
Lets see tomorrow - I am sure I will get the below automated response.....
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Thank you for your post.
Please note that the details of your complaint has been sent to the Support Management team ,
who will contact you and assist with your complaint directly.
Kind Regards,
Vox
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$