KE
Kurt E
1 reviews | Active since Aug 2012
17 Feb 2022, 10:06
No Service for 2 weeks
Reported a Fibre Home Internet connectivity issue 2 weeks ago. Still not resolved despite many calls to VOX. I am at the end of my tether as it's impossible to get any work done. I am paying full price for a service that I am not receiving. I expect to be compensated. Fix this issue or I will cancel all my accounts.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Feb 2022, 10:37Good day, Kurt E
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Upstream Provider [FF #***] on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Upstream Provider [FF #***] on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply17 Feb 2022, 10:37
Official
Good day, Kurt E
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Upstream Provider [FF #***] on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Upstream Provider [FF #***] on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
23 Feb 2022, 12:40Good day, Kurt E
Kindly note that we have received confirmation from our Support team that the matter has been resolved.
We can confirm that the Intermittent Connectivity problem was escalated to the Upstream Provider to assist in the resolution of this query.
The link has been monitored since 21/Feb/2022 and is stable.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from our Support team that the matter has been resolved.
We can confirm that the Intermittent Connectivity problem was escalated to the Upstream Provider to assist in the resolution of this query.
The link has been monitored since 21/Feb/2022 and is stable.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2022, 12:40
Official
Good day, Kurt E
Kindly note that we have received confirmation from our Support team that the matter has been resolved.
We can confirm that the Intermittent Connectivity problem was escalated to the Upstream Provider to assist in the resolution of this query.
The link has been monitored since 21/Feb/2022 and is stable.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from our Support team that the matter has been resolved.
We can confirm that the Intermittent Connectivity problem was escalated to the Upstream Provider to assist in the resolution of this query.
The link has been monitored since 21/Feb/2022 and is stable.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox