JP
Jacoba P
1 reviews | Active since Sept 2012
27 Jun 2022, 10:39
No service
Installation done and router only received week later, but I get charged for pro rata I did not have internet, I did call, lady gave me email address, I copied her in the mail, till date still no credit done or any response on my email and follow up emails.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
27 Jun 2022, 13:09Good day, Jacoba P
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply27 Jun 2022, 13:09
Official
Good day, Jacoba P
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jul 2022, 10:24Good day, Jacoba P,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Confirmation of router shipment was sent 5/May/2022 13:30 | Vox Stock Shipment: Waybill confirmation and delivered on the 6th.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Confirmation of router shipment was sent 5/May/2022 13:30 | Vox Stock Shipment: Waybill confirmation and delivered on the 6th.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Regards
Vox
Vox Telecom's reply04 Jul 2022, 10:24
Official
Good day, Jacoba P,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Confirmation of router shipment was sent 5/May/2022 13:30 | Vox Stock Shipment: Waybill confirmation and delivered on the 6th.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Confirmation of router shipment was sent 5/May/2022 13:30 | Vox Stock Shipment: Waybill confirmation and delivered on the 6th.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Regards
Vox
JP
Jacoba P's updateReviewer Update
04 Jul 2022, 19:54Good day Vox
Never have I had an issue being invoiced in advance for a service I can use. I could use my account from the 6th of May only.
However I do have an issue to be invoiced for something I could not use from the 28th of April, you charge me a week for what exactly?
The installation is free.....
Please explain how it is possible to charge me for a service I did not even have the benefit of.
Kindly explain that to the world as I am sure everyone would like to know why.
Howe
Never have I had an issue being invoiced in advance for a service I can use. I could use my account from the 6th of May only.
However I do have an issue to be invoiced for something I could not use from the 28th of April, you charge me a week for what exactly?
The installation is free.....
Please explain how it is possible to charge me for a service I did not even have the benefit of.
Kindly explain that to the world as I am sure everyone would like to know why.
Howe
JP
Jacoba P's update04 Jul 2022, 19:54
Reviewer Update
Good day Vox
Never have I had an issue being invoiced in advance for a service I can use. I could use my account from the 6th of May only.
However I do have an issue to be invoiced for something I could not use from the 28th of April, you charge me a week for what exactly?
The installation is free.....
Please explain how it is possible to charge me for a service I did not even have the benefit of.
Kindly explain that to the world as I am sure everyone would like to know why.
Howe
Never have I had an issue being invoiced in advance for a service I can use. I could use my account from the 6th of May only.
However I do have an issue to be invoiced for something I could not use from the 28th of April, you charge me a week for what exactly?
The installation is free.....
Please explain how it is possible to charge me for a service I did not even have the benefit of.
Kindly explain that to the world as I am sure everyone would like to know why.
Howe
Vox Telecom's replyOfficial
04 Jul 2022, 21:44Good day, Jacoba P
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2022, 21:44
Official
Good day, Jacoba P
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the accounts team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Jul 2022, 10:40Good day, Jacoba P
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
As per Service agreement billing will start from activation of the line , we did however received approval to credit the account.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
As per Service agreement billing will start from activation of the line , we did however received approval to credit the account.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Jul 2022, 10:40
Official
Good day, Jacoba P
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
As per Service agreement billing will start from activation of the line , we did however received approval to credit the account.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
As per Service agreement billing will start from activation of the line , we did however received approval to credit the account.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
JP
Jacoba P's updateReviewer Update
12 Jul 2022, 10:51Good day VOX team
Thank you for the response and resolving the issue.
Thank you for the response and resolving the issue.
JP
Jacoba P's update12 Jul 2022, 10:51
Reviewer Update
Good day VOX team
Thank you for the response and resolving the issue.
Thank you for the response and resolving the issue.