Hellopeter
Share Your Experience
SH
Simone H

1 reviews | Active since Mar 2021

07 Aug 2021, 13:21

No service delivery... Disgusting

I am disgusted with the service from Vox, especially when forms are completed timeously and I have been left without fibre being connected for three days. Your activations department are unreachable and your colleagues TJ Matima and Rudi Martins do not answer phone calls, emails or Whatsapp messages since Thursday.

Absolutely pathetic!

I suppose it will be a long weekend without any Fibre... Vox team... You leave a lot to be desired.

0
Replies (8)
Vox Telecom
Vox Telecom's reply07 Aug 2021, 13:40
Official
Good day Simone H, 
 
Thank you for your enquiry.
  
 Kindly note that we have escalated your enquiry.
  
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
  
 Please take note that we will not reply on HelloPeter.
  
 Kind Regards, 
 Vox
SH
Simone H's update07 Aug 2021, 13:43
Reviewer Update
It's amazing how quickly you respond to a complaint on Hello Peter, albeit, auto generated than what you can attend to the fundamentals that should have been done in the first place. I will continue to log further complaints until this is resolved.
SH
Simone H's update07 Aug 2021, 13:52
Reviewer Update
Paperwork completed on Tuesday...emails and calls as your agents don't send everything at once. Follow ups since Thursday with no response... Calls to your call Centre continuously today... No response and no fibre!

One complaint on Hello Peter and a response in 20 minutes... Priceless.

Let's see... 15 minutes until you close today... Let's see how efficient your communication channels are that you don't respond but on Hello Peter you you very prompt.

I shall keep you and others who want to potentially use Vox updated on this platform as a live feed as to how good your customer service is.
SH
Simone H's update07 Aug 2021, 13:57
Reviewer Update
Just received the account activation sms. Now holding on for your agent to answer for assistance.
Vox Telecom
Vox Telecom's reply07 Aug 2021, 14:00
Official
Good day Simone H, 
 
Thank you for your response.
  
 Kindly note that we have escalated your enquiry to the relevant department for assistance.
  
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
  
 Please take note that we will not reply on HelloPeter.
  
 Kind Regards, 
 Vox
SH
Simone H's update07 Aug 2021, 14:11
Reviewer Update
Another automated response?

The services have been added and the project management has not been added yet. Still on a call with the a consultant.
SH
Simone H's update07 Aug 2021, 14:27
Reviewer Update
Spoke to a lovely consultant, Lemone, who really tried his best. We are waiting for your Project Management team to assist and there's nothing more Lemone can do.

Let's see how long this takes...
Vox Telecom
Vox Telecom's reply07 Aug 2021, 14:47
Official
Good day Simone H, 
 
Thank you for your response.
  
 Kindly note that we have escalated your enquiry to the relevant department for assistance.
  
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
  
 Please take note that we will not reply on HelloPeter.
  
 Kind Regards, 
 Vox