KO
Kayleigh O
1 reviews | Active since Jun 2015
20 Apr 2022, 14:03
No service
I don’t even know where to start this review. I have been nothing but stuffed around by almost every employee in the accounts and technical department. I have been paying my monthly subscription since January and have had no internet since!!!! I have called, emailed and left numerous messages and when someone finally gets back to me or finally I get hold of someone I get promised the world and then back to square one with no internet and no one getting back to me. After paying over R4000 since January and to not have any internet or feedback.The service or the lack there of is absolutely disgusting. When I I mention anything to do with cancelling I get told I’ll have to pay a cancellation fee even thou I have been paying my monthly subscription on time yet no one at Vox is bothered or willing to help me.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
20 Apr 2022, 15:21Good day, Kayleigh O
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2022, 15:21
Official
Good day, Kayleigh O
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
KO
Kayleigh O's updateReviewer Update
20 Apr 2022, 15:27Thank you but not going to hold my breath on that
KO
Kayleigh O's update20 Apr 2022, 15:27
Reviewer Update
Thank you but not going to hold my breath on that
Vox Telecom's replyOfficial
25 Apr 2022, 11:38Good day, Kayleigh O
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
We can confirm that the service had been re-instated and a credit has been allocated for the cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
We can confirm that the service had been re-instated and a credit has been allocated for the cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2022, 11:38
Official
Good day, Kayleigh O
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
We can confirm that the service had been re-instated and a credit has been allocated for the cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
We can confirm that the service had been re-instated and a credit has been allocated for the cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
KO
Kayleigh O's updateReviewer Update
28 Apr 2022, 19:59Thank you for getting back to me.
Our service has not yet been reinstated! We called yesterday and today, was on hold for half an hour and then got cut off, when we called back we were told a senior technician would call us and that was 6 hours ago. So still nothing!! No internet!!
Please advise
Our service has not yet been reinstated! We called yesterday and today, was on hold for half an hour and then got cut off, when we called back we were told a senior technician would call us and that was 6 hours ago. So still nothing!! No internet!!
Please advise
KO
Kayleigh O's update28 Apr 2022, 19:59
Reviewer Update
Thank you for getting back to me.
Our service has not yet been reinstated! We called yesterday and today, was on hold for half an hour and then got cut off, when we called back we were told a senior technician would call us and that was 6 hours ago. So still nothing!! No internet!!
Please advise
Our service has not yet been reinstated! We called yesterday and today, was on hold for half an hour and then got cut off, when we called back we were told a senior technician would call us and that was 6 hours ago. So still nothing!! No internet!!
Please advise
Vox Telecom's replyOfficial
28 Apr 2022, 20:48Good day, Kayleigh O
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Regards
Vox
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Regards
Vox
Vox Telecom's reply28 Apr 2022, 20:48
Official
Good day, Kayleigh O
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Regards
Vox
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Regards
Vox