AT
Anli T
1 reviews | Active since Oct 2010
27 Jan 2026, 14:55
No service but still has to pay
I could not pay my service for a month and still got charged an arrears amount even though I did not use any of the service. Once my account was paid up to date I still could not use the service as there was a connection problem took them 2 weeks to sort out.i would expect them to give me 2 weeks discount on account as I could not use the service
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
27 Jan 2026, 15:20Good day Anli
Thank you for your review
Kindly note that we have escalated your enquiry.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Link down confirmed 5/Jan/2026 Connection confirmed 9/Jan/2026 ref VOX***5
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have escalated your enquiry.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Link down confirmed 5/Jan/2026 Connection confirmed 9/Jan/2026 ref VOX***5
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Jan 2026, 15:20
Official
Good day Anli
Thank you for your review
Kindly note that we have escalated your enquiry.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Link down confirmed 5/Jan/2026 Connection confirmed 9/Jan/2026 ref VOX***5
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have escalated your enquiry.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Link down confirmed 5/Jan/2026 Connection confirmed 9/Jan/2026 ref VOX***5
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Jan 2026, 09:08 Good day Anli
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox Telecom's reply28 Jan 2026, 09:08
Official
Good day Anli
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,