No service at all

I'm so disappointed with the service from this company. We haven't had internet connection for 3 days but they expect a full service fee come monthend. When you call all they do is to send you from pillar to post and give a reference number. I'm working from home and now I had to buy data to work and I can't afford to pump out R699 for vox and buy daily data until this is fixed its just ridiculous reference number VOS***2