No service at all

I have app**** for a vox fibre line on 15 September 2020 and they had these steps that had to happen and so the fibre was installled and all thats left is the router needs to be put in by Vox them self as thats the last step but ive been emailing and phoning for 2 weeks now for that to be happening every tome they say problem has been escaleded but no solution has been given or no one has called me to arrange for the router instaltion now i would really like to enjoy internet at my home but i cant as they are not giving any service at all when will this be resolved here is my ref X***