LA
Lou-Ann Anderson
1 reviews | Active since Mar 2009
03 Aug 2021, 14:43
NO SERVICE - APPOINTMENT NOT KEPT
I am most disappointed and frustrated that I kept Vox as my service provider. I relocated and advised last week that I would be in new home 1 August. An appointment was made via email for installation Tuesday 3 August 8 am. No one arrived after numerous emails no definitive feedback. On installation of box a month ago mounting on wall, the wall was damaged mess was made and just left for me to deal with. I am still waiting for feedback from Sahil Naidoo if installation will take place today. I don't understand why I have to beg for a service to be provided. there are so many other service providers out there???
Helpful (0)
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Replies (2)
Vox Telecom's replyOfficial
03 Aug 2021, 15:10 Good day Lou-ann A,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply03 Aug 2021, 15:10
Official
Good day Lou-ann A,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
LA
Lou-Ann Anderson's updateReviewer Update
12 Aug 2021, 22:30Installation done 4 August after I was threatened if I cancel I would have to pay. What about my time wasted waiting for installation, my costs on cel phone to contact Sahil Naidoo? no wifi extenders were brought by installer as pre arranged and assured by Sahil Naidoo all technicians carry with them, a week later and I am still emailing Vox to get wifi extenders? I have been informed via email that Sahil Naidoo is handling this with Vox. Why am I chasing a company to provide a service? What I requested is not being supp**** therefore I am paying for something that does not work at the capacity I require. And I can guarantee once again I will be told if I cancel I must pay!!! Line installed was also a 20/20 capacity and not 50/50 capacity so I had to have that sorted aswell. Can I send my bill to be paid for working for Vox
LA
Lou-Ann Anderson's update12 Aug 2021, 22:30
Reviewer Update
Installation done 4 August after I was threatened if I cancel I would have to pay. What about my time wasted waiting for installation, my costs on cel phone to contact Sahil Naidoo? no wifi extenders were brought by installer as pre arranged and assured by Sahil Naidoo all technicians carry with them, a week later and I am still emailing Vox to get wifi extenders? I have been informed via email that Sahil Naidoo is handling this with Vox. Why am I chasing a company to provide a service? What I requested is not being supp**** therefore I am paying for something that does not work at the capacity I require. And I can guarantee once again I will be told if I cancel I must pay!!! Line installed was also a 20/20 capacity and not 50/50 capacity so I had to have that sorted aswell. Can I send my bill to be paid for working for Vox