EE
Eli E

1 reviews | Active since Dec 2024

11 Dec 2024, 10:22

No service and bad customer service.

Worst internet service provider I have ever come accross. If there is anything less than 1 star I will put it. 15 days running and I don’t have service and connection. They keep saying 72 hours escalation of complain. Vumatel comes with unqualified technicians more than twice or thrice yet they shift the blame to vox. I wish I can put all the proof. This is a terrible company and service. I was under SADV for 4 years and it was right till they moved me to vox and now I am irritated and dissapointed with very very very bad customer service. They are clueless on even restoring my service as the service light is off.

0
Replies (2)
Vox Telecom
Vox Telecom's reply11 Dec 2024, 11:43
Official
Good day,  Eli E
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
 
Vox Telecom
Vox Telecom's reply12 Dec 2024, 15:43
Official
Good day,  Eli E
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the connectivity was restored after the Network Provider Vumatel replaced the ONT. 
 Should you require any further assistance, please do not hesitate to contact us.
 
 Kind Regards, 
 Vox