No service

Good day Vox

I have sent 3 emails regarding crediting my account for the 7 days that I was without any internet. I have not received any response yet. It seems like this platform is the only way of receiving feedback.

Regards

Good day Vox

My contract is between myself and Vox.
I pay for a service to have internet connection for the whole month.

Your response tells me that you more or less don't care, so should I have no internet for the whole month, you will still debit my account with the full amount. That is quite ****ty service.

Nevermind the fact that I could not work for the days with no internet. This is not fair treatment to a loyal paying customer. I will be in contact with a legal representative and start looking for another service provider.

Thank you

I am still waiting for my account to be credited for the days that I had no Internet connection. How can you expect clients to pay for a full month, but have 1 week with no Internet. Whatever issues Vumatel had, has nothing to do with me. Vox collects the debit order from my account each month. So please credit my account and claim it back from Vumatel.

I see Vox has now rep**** privately, however I cannot view the reply. As mentioned previously, I have sent 3 emails to your accounts department, but have been ignored. So ease go look for my email and respond to the email. I see lots of bad reviews for your company, who experienced the same issue, which means that quite a few clients had pay for a service they did not receive.
Pathetic!

Okay so, now after I rep**** again, I could see the response from Vox. They are refusing to credit my account for the 7 days I was without internet service.
To anybody out there thinking of using Vox as a service provider, please think twice. I will also spread the word on other social media platforms.
T's & C's were referred to. It's really so disappointing to think that many clients had to experience this, but Vox still received full payments. They ate sorry, but they just don't care for my loss. I work in a client service provider industry as well and I can proudly say, never have we ever treated any client like this,because we believe in fair and immaculate service.