No service

I have a fiber problem for the past 3 days. There is no internet I have escalated the problem to Vox and the said that openseve will come back to me as there is a faul with them. As I phoned again and recorded the conversation with the support of Vox he told me that openserve does not work on weekends and that they will only be in contact with me on the upcoming Monday. . As a paying customer this is totally unacceptable I pay a lot of money for for service wich there is none of . I would strongly recommend thinking twice before subscribing to Vox or Openserve as customer service is 0%