No service

I signed up for service via the vumatel website with Vox. I got sent a quote and responded with acceptance almost immediately. The feedback came back that my quote was cancelled. I emailed them back to ask why. The next morning got a call from a lady who said my quote wasn't cancelled and someone would call me back during the day to complete my purchase request. No one called that day. The morning after that I got a call from a consultant named Andrew. He tried to resend a new quote but it never came through. We agreed that maybe I should wait a bit. I told him that it would be best if he called to follow up after 3 hours. It's been 6.5 hours no call. no new quote. Disappointing to say the least