No service

So today I got my msg that I will be handed over, so I wonder the most terrible service I experienced.no emails answered ,phone calls where not handled just we will phone you back,I had fibre for 5 days so far and a bill of over 4K.in my desperation I went to another service and guess what not one single problem.oh and don't forget Vox quickly phoned when I want to cancel they asked for a second chance ,well I said it's ok.vox never even bothered.worstbservice ever