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Yvonne K

1 reviews | Active since Oct 2021

30 Jan 2023, 18:37

No service

Hi The day of my complaint I received calls from Richard who was very helpful. My router was delivered the 23 January and correct router collected. I have received another invoice for the returned router. Tried to phone with no response. Another debit order will be lodged in my account with me paying the costs 😡😡😡😡

0
Replies (2)
Vox Telecom
Vox Telecom's reply30 Jan 2023, 21:11
Official
Good day Yvonne K, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox
Vox Telecom
Vox Telecom's reply02 Feb 2023, 10:47
Official
Good day, Yvonne K
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
The hardware was booked back and the necessary amendments have been made on your Vox Account.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox