SH
Susan H

1 reviews | Active since May 2023

26 Sept 2024, 13:27

No service

I have been waiting for 6 days now. Then its Vuma's fault then it Vox. Between them I have spend the long weekend at home. I have to switch off the devices then on. So my family, who came to visit, went for a lovely trip to the market, shopping malls and eating out while I spend my time at home. There have been technicians of both service providers at my house and today is day 7 without internet, no service and I have to phone constantly, promises been made to keep me updated and phone me back, that never happened. O but I have to renew (mandate) my account details because it has expired. I am / was a new customer with no service from the start. So please do not subscript to Vox

0
Replies (2)
Vox Telecom
Vox Telecom's reply26 Sept 2024, 14:08
Official
Good day, Susan H

 Thank you for your review. 
 
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
We will provide feedback to you soonest.

 Kind Regards, 
 Vox 
SH
Susan H's update26 Sept 2024, 14:43
Reviewer Update
I really don't want the same excuse over and over again I am really done with all the lies. I will get another way to get internet.