No service

I have a contract with frogfoot and Vox. What it means is that I pay to get internet. That while I have to pay a second internet provider because my internet is constantly down.

Without internet i cannot generate an income. But when the internet is constantly down, I don't get discount. When you phone the call centre, nobody can give you information. When you write an email you get a robotic reply with no information.

How can nobody ever know what is going on? Why am I paying a monthly service and get weekly or daily service?

How can there be no service to the ones actually paying the bills and?