KD
Kayla D
1 reviews | Active since Dec 2019
01 Dec 2023, 21:21
No service
I wanted to reconnect after I canceled a few months ago. I still have my router ect plugged in.i strictly asked to reconnect today 1 Dec 2023 because i work from home in Dec..Thank you.. they did it 9PM!! And received an email saying my router is on its way!!! NO I ALREADY HAVE ONE..they never told me i should get a new router.. nothing!!! JUST PUT MY INTERNET BACK ON!! And absolutely no answer from tech support. My emails get ignored. Whatsapps get ignored in middel of a conversation.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Dec 2023, 21:45Good day Kayla D ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Dec 2023, 21:45
Official
Good day Kayla D ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
06 Dec 2023, 12:30Good day, Kayla.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been configured and the service is active.
Please do let us know if there is anything we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been configured and the service is active.
Please do let us know if there is anything we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2023, 12:30
Official
Good day, Kayla.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been configured and the service is active.
Please do let us know if there is anything we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been configured and the service is active.
Please do let us know if there is anything we can assist you with.
Kind Regards,
Vox