HB
Hansie B
1 reviews | Active since Mar 2024
05 Mar 2024, 11:21
No secice is getting poor service to fix it
My experience is not good in any way. Interrupted to no service for more that 10 days at a time is not good at all. 100's of very long calls only get issues logged but no technicians after a week. When a technician eventually arrives it takes only 10 minutes to solve the issue. Why must we wait so long? My 1 Gig connection is off since last Friday, Vox can only send their Frogfoot technician this coming Thursday, WOW. Again their protocol between the fiber owners ans ISP is not effective at all. No wonder their rating is so poor
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Mar 2024, 11:59Good day, Hansie B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Mar 2024, 11:59
Official
Good day, Hansie B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Mar 2024, 08:29Good day, Hansie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Mar 2024, 08:29
Official
Good day, Hansie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
HB
Hansie B's updateReviewer Update
07 Mar 2024, 09:08Good day
Thanks, connectivity is back on but only 12 Meg up and 7 meg down on a 1 Gig connection???????????????????????
Wow, what a superb service?!?!?!?
Thanks, connectivity is back on but only 12 Meg up and 7 meg down on a 1 Gig connection???????????????????????
Wow, what a superb service?!?!?!?
HB
Hansie B's update07 Mar 2024, 09:08
Reviewer Update
Good day
Thanks, connectivity is back on but only 12 Meg up and 7 meg down on a 1 Gig connection???????????????????????
Wow, what a superb service?!?!?!?
Thanks, connectivity is back on but only 12 Meg up and 7 meg down on a 1 Gig connection???????????????????????
Wow, what a superb service?!?!?!?