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MK
Mahomed K

1 reviews | Active since Mar 2012

28 Nov 2022, 10:58

No reward for Loyalty

I am an existing client for many years. Vox promotes new customers with good specials. This is a slap in the face for loyal customers. I tried to get the same special that new customers qualify for, even by cancelling my current contract and renew it with them but unsuccessful. I have been told many a times i am paying too much. Maybe it is time i take my business elsewhere.

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Replies (5)
Vox Telecom
Vox Telecom's reply28 Nov 2022, 11:32
Official
 
 Good day,  Mahomed Farouk K 

Thank you for your query. 

Unfortunately we were unable to locate your Vox Account nr with the information provided. 
Kindly provide us with the Vox account nr so we may assist? 

Thank you in advance 
Vox

 
Vox Telecom
Vox Telecom's reply28 Nov 2022, 12:22
Official

Good day, Mahomed Farouk K

Thank you for your response.

Kindly note that the details of your complaint has been escalated to the sales team for further assistance. 

We will contact you shortly to assist further. 

Kind Regards, 
Vox 


Vox Telecom
Vox Telecom's reply28 Nov 2022, 14:12
Official
Good day Mahomed Farouk K

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the matter has been addressed and you were advised accordingly.

 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply28 Nov 2022, 15:49
Official
Good day  Mahomed Farouk K ,

As advised , the promotion only applies to new clients.

Kind regards,
Vox
MK
Mahomed K's update29 Nov 2022, 12:03
Reviewer Update
After much deliberation, it is true. Existing and loyal customers are not appreciated and given the benefit of being a client. How will Vox maintain their client base if they cannot offer existing customers the benefit of being loyal. I need to reconsider my loyalty to VOX and maybe when i come back i get better benefits. Big thums down for VOX and this needs to be looked at by the executive. I wonder if they will take the time out or if this complaint ever reaches them. Lets wait and see if the executive have the base covered.