No responsibility or accountability - sick and tired!

Our business signed a contract with VOX last year. We informed them on 13 November 2023, that we would be changing business address from 1 January 2024. By mid-February we were still not assisted and had not business lines at our business address, however, we continued to pay our bill. Today, after cancelling our debit order, due to lack of resolution on VOX's part, we received a R37 000.00 cancellation bill, never mind the business we have lost due to not having telephone lines. We had to source another internet provided to at least have internet - all whilst still paying our VOX account!

I draw your attention to VOX's contract terms and conditions. Point 11. BREACH AND TERMINATION 11.2. Should Vox breach any material term of this Contract, then the Customer will have the right to provide Vox with a letter requiring Vox to rectify the breach within a period of 20 (twenty) Business Days. Should Vox neglect or fail to remedy such breach within the 20 (twenty) Business Days’ notice period, then the Customer may cancel the Contract without penalty.