No response to fibre service interruption of 17 days

I have been a customer of Vox for the last 2 years and in general have had good service however I am currently experiencing great frustration due to poor customer care related to lack of internet service for over 17 days. I was away over December and returned to discover that I had no wifi signal. I have a fibre line to my home. I contacted the Vox customer help line on the 30th December 2022 to log the fault. Over 5 further calls and 2 emails to the customer help line, I was informed that my service had been discontinued by Vumatel (the fibre line provider) on the 20th December (I had not requested, nor had notification of this)and that the Vox Project management team had informed them to reconnect it. It is now the 6th January 2023. I still have no wifi signal. I have had no communication from Vox (despite requesting updates)or Vumatel. I am working from home and have had to buy additional mobile data and have used up all my voice minutes on hold to the helpline. I urgently need my service restored! Ref numbers: VOX***6 and VOX***0