EW
Erna W
1 reviews | Active since Oct 2023
30 Apr 2024, 12:15
No Response on Faults
If it was possible to award minus stars I would do so, I reported a problem with my wifi on 26 April 2024, I received a ticket number and that is where it all ended, nothing further, in the meantime I have to run my consulting business without wifi.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
30 Apr 2024, 12:52Good day Erna,
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider , Vumatel FNO reference number:***2 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider , Vumatel FNO reference number:***2 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply30 Apr 2024, 12:52
Official
Good day Erna,
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider , Vumatel FNO reference number:***2 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider , Vumatel FNO reference number:***2 on the progress of the fault and update you on the status.
Regards
Vox
EW
Erna W's updateReviewer Update
01 May 2024, 08:18A day later, a vague follow up phone call to Vumatel and still nothing. It is your ticket number ***2 Vox outstanding since 26 April 2024, can you please get met fibre back on line.
EW
Erna W's update01 May 2024, 08:18
Reviewer Update
A day later, a vague follow up phone call to Vumatel and still nothing. It is your ticket number ***2 Vox outstanding since 26 April 2024, can you please get met fibre back on line.
Vox Telecom's replyOfficial
03 May 2024, 10:01Good day, Erna
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumstel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumstel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 May 2024, 10:01
Official
Good day, Erna
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumstel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumstel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox