KD
Karthikeyan D
1 reviews | Active since Aug 2016
13 Jun 2022, 17:00
No response from VOX for our business fibre down for 4 days
Customer Support from Vox doesn't exist.We are one of clients of VOX's 100Mbps Business fibre and our business 100% reliant on internet.Vox fibre is down for last 4 days and I have been chasing them all these 4 days until now we didn't even get any response.I have even escalated to the CEO of the company as I have his email iD.There is not even a single feedback.You can't dead for the critical issue of link being down for a business that too for 4 days and you are in dark without knowing when they will call us to check.In my honest view,please don't choose Vox and I am looking for an alternate service provider now.
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Replies (2)
Vox Telecom's replyOfficial
13 Jun 2022, 18:18Good day, Karthikeyan
Thank you for your review.
Kindly note that the details of your query has been escalated to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been escalated to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply13 Jun 2022, 18:18
Official
Good day, Karthikeyan
Thank you for your review.
Kindly note that the details of your query has been escalated to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been escalated to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Jun 2022, 12:03Good day, Karthikeyan D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved after the Network Provider , Frogfoot resorted the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved after the Network Provider , Frogfoot resorted the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Jun 2022, 12:03
Official
Good day, Karthikeyan D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved after the Network Provider , Frogfoot resorted the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved after the Network Provider , Frogfoot resorted the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox