NO RESPONSE FROM VOX

I'm once again resorting to this platform in an attempt to catch Vox Telecom's attention and prompt some genuine action. On October 16th, I lodged a complaint about being erroneously charged for two accounts without receiving assistance to cancel the extra account. Over the weekend, I received an email affirming the successful cancellation and the forthcoming refund for my account. However, on Monday morning, I reached out to the Vox consultant who was aiding me, seeking clarification on the cancellation's specifics. It appeared that the cancellation was made on the wrong subscription, and I requested a revised statement for the payment due on 1/11/23.

Yesterday, on 31/10/23, I received an SMS notification from Vox regarding a delivery, yet with an active account, I'm unaware of what is being delivered. I urgently called and requested to speak with the consultant I've been liaising with and also sent an email, but regrettably, I am still awaiting a callback. It's now 10:20 on 1/11/23, and no one has responded or offered assistance. I am appalled by the service I've been receiving and deeply frustrated that I have to resort to complaining on alternative platforms to receive any form of support