PR
Peet R
1 reviews | Active since Mar 2024
09 Sept 2024, 09:18
No response from accounts department.
Impossible to speak to anyone in accounts. Have been trying since 18 August to get a query solved. Cannot speak to any account agent, only text via whatsapp and they close the chat after telling me I need to wait for an email reply. Not bothered to wait for my reply to be sure I am happy with what they tell me. Happy that Axxess is now in my area again and I will join the my old reliable ISP soon as Vox is useless.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Sept 2024, 09:44Good day, Peet
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist, there is a pending credit approval for the delivery fee that was billed.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist, there is a pending credit approval for the delivery fee that was billed.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Sept 2024, 09:44
Official
Good day, Peet
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist, there is a pending credit approval for the delivery fee that was billed.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist, there is a pending credit approval for the delivery fee that was billed.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Sept 2024, 11:34Good day, Peet
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Sept 2024, 11:34
Official
Good day, Peet
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox