No response for cancellation date change request

Item: Vox Telecom
Rating: 2
Author: Orlando C

I am very disappointed in the service received. I have a cancellation request but the cancellation date is incorrect. I have called and raised three emails for this but not one has responded. The date is the 1st of May but was told via consultant on the 5th March that it will be back dated. Its now the 11th March, and no one has confirmed the cancellation date of the 1st April. Please can this be sorted today.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

11 Mar 2025, 11:54

Good day, Orlando

Thank you for your review.

Kindly note that the details of this query has been sent to the cancellation team to investigate and assist.

Regards
Vox

Vox Telecom's reply11 Mar 2025, 11:54

Official

Good day, Orlando

Thank you for your review.

Kindly note that the details of this query has been sent to the cancellation team to investigate and assist.

Regards
Vox

Orlando C's updateReviewer Update

11 Mar 2025, 18:16

Thank you. Spoke to your retentions manager and he sorted it out.

Orlando C's update11 Mar 2025, 18:16

Reviewer Update

Thank you. Spoke to your retentions manager and he sorted it out.

Vox Telecom's replyOfficial

11 Mar 2025, 18:22

Hi, Orlando!
Thank you for the positive feedback!
Regards,
Vox

Vox Telecom's reply11 Mar 2025, 18:22

Official

Hi, Orlando!
Thank you for the positive feedback!
Regards,
Vox