MB
Mia B
1 reviews | Active since Jun 2012
06 Feb 2024, 17:17
No response and bad communication
I accepted a quotation from Vox more than a week ago. Despite me attempting to follow up I receive no feedback. I was told that the urgent installation of my new equipment would happen timeously. I am very disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 Feb 2024, 18:15Good day Mia,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply06 Feb 2024, 18:15
Official
Good day Mia,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
09 Feb 2024, 10:49Good day, Mia,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved the onsite team installed Deco E4 units.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved the onsite team installed Deco E4 units.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 Feb 2024, 10:49
Official
Good day, Mia,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved the onsite team installed Deco E4 units.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved the onsite team installed Deco E4 units.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox