EB
Esme B
1 reviews | Active since Jul 2020
22 Mar 2022, 12:20
No response
I am still awaiting a response after I left a review as they said the Manager will get hold of me. There service sucks
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
22 Mar 2022, 12:45Good day, Esme B
Kindly note that your current query is with the Account Manager who has confirmed that he is in contact with you via Whatsapp.
We will provide feedback to you on your original complaint logged.
Kind Regards,
Vox
Kindly note that your current query is with the Account Manager who has confirmed that he is in contact with you via Whatsapp.
We will provide feedback to you on your original complaint logged.
Kind Regards,
Vox
Vox Telecom's reply22 Mar 2022, 12:45
Official
Good day, Esme B
Kindly note that your current query is with the Account Manager who has confirmed that he is in contact with you via Whatsapp.
We will provide feedback to you on your original complaint logged.
Kind Regards,
Vox
Kindly note that your current query is with the Account Manager who has confirmed that he is in contact with you via Whatsapp.
We will provide feedback to you on your original complaint logged.
Kind Regards,
Vox
EB
Esme B's updateReviewer Update
22 Mar 2022, 12:58Then he must be whatsapping the wrong person cause I have had no response. Or he is using the old number which I tried changing on numerous occasions with your billing department to be told there is a problem with your system. My number is ***
EB
Esme B's update22 Mar 2022, 12:58
Reviewer Update
Then he must be whatsapping the wrong person cause I have had no response. Or he is using the old number which I tried changing on numerous occasions with your billing department to be told there is a problem with your system. My number is ***
EB
Esme B's updateReviewer Update
22 Mar 2022, 13:03I also received a email on Friday from the billing department that I cancelled the debit order which I never did. I dont want to cancel all I won't to do is downgrade to a cheaper package why can't I do that. If you check your records I have been a customer since 2018 when your Company just started out and I have given you loyality why can't you do that in return
EB
Esme B's update22 Mar 2022, 13:03
Reviewer Update
I also received a email on Friday from the billing department that I cancelled the debit order which I never did. I dont want to cancel all I won't to do is downgrade to a cheaper package why can't I do that. If you check your records I have been a customer since 2018 when your Company just started out and I have given you loyality why can't you do that in return