IL
Ian L
1 reviews | Active since Mar 2017
05 Jun 2023, 17:52
No reply!
I wrote a complaint about Vox, and had a reply very soon afterwards. They had referred my complaint to their Credit Control Department and they would get back to me. Has that happened? Don't be silly. Vox do not do that. I then grudgingly paid the outstanding amount and received a reply saying that my debit order was still blocked? Hello Vox. Anyone home?
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Vox Telecom's replyOfficial
05 Jun 2023, 18:47Good day Gordon L
We have received and acknowledge your complaint.
The details of your complaint has been escalated to the Credit Control Department for contact request.
They will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated to the Credit Control Department for contact request.
They will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply05 Jun 2023, 18:47
Official
Good day Gordon L
We have received and acknowledge your complaint.
The details of your complaint has been escalated to the Credit Control Department for contact request.
They will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated to the Credit Control Department for contact request.
They will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox