No regard for new customers, stay away!

Actually one star is still one too much. I really don't think I have ever received such a terrible and ******** customer service from a business that wants to win me as a new customer. I have ordered a FTTH line on the 19th of July, for a small business as we needed to move with our premises. The new location already has a fibre line in the office next door, same street address, so there was no doubt that fibre is actually available as the physical line is already in the premises, we basically just needed to add a new contract. The RICA was done on June 21 and since then: silence from VOX. I have emailed several times, to actual people (***, ***, ***, as well as the customer service and FTTH email address. Nobody feels like responding to emails with my queries as to when I can expect the line to be up and running. The only information I received was that things are escalated and other teams have been asked to contact me, nobody feels responsible or has any regard for the circumstances. Today I called twice: first I waited in line 35 minutes, just to receive the promise I will know by the end of the day what is happening and will receive a call back. Of course nobody called back, surprise. I called again, 45 minutes waiting line, paid of course, and the last 15 minutes I heared: There are 0 calls ahead of you, waiting time is 1 minute. Nobody picked up, I actually gave up. I think this is a new low for Customer service in South Africa, well done VOX, you guys are doing great teamwork making peoples lives more difficult!