No refund and ticket just closed no resolution

Absolutely shocking. A double payment was made into my account on 31 July, an error on my part, however I have been struggling for 10 days to get the second payment refunded. Sent through both proofs of payment, as well as proof of account 8nto which the additional payment must be refunded.

Only for them to tell me that my account has been updated, no reflection of the double payment and no refund.

But now you miss a payment and they are very quick to suspend your account.

What must one do for you people to just do your job