RS
Riana S
1 reviews | Active since Sept 2021
21 Sept 2021, 12:07
No refund
New client, double deduction, no contact unless you phone or email them, no refund after 6 days of debiting double the subscription.
Never experienced such bad service.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
21 Sept 2021, 12:41Good day, Riana V
Thank you for your enquiry.
Our billing is in advance, You will be billed pro rated as from the day of activation of your services.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Our billing is in advance, You will be billed pro rated as from the day of activation of your services.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply21 Sept 2021, 12:41
Official
Good day, Riana V
Thank you for your enquiry.
Our billing is in advance, You will be billed pro rated as from the day of activation of your services.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Our billing is in advance, You will be billed pro rated as from the day of activation of your services.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
30 Sept 2021, 11:45Good day, Riana V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 Sept 2021, 11:45
Official
Good day, Riana V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox