NO PROPER COMMUNICATION CHANNELS

OUR COMPLEX HAVE BEEN DOWN 3 TIMES IN ONE WEEK FOR MORE THAN 12 HOURS EVERY TIME. VUMATEL SENDS OUT THEIR TECHNICIANS EVERY TIME SO OBVIOUSLY THE PROBLEM IS WITH THEM. BUT EVERY TIME WE GO DOWN, WE CANNOT CONTACT VUMATEL DIRECTLY AND EACH UNIT HAS TO CONTACT THEIR INDIVIDUAL ISP'S. TO DO THIS UNFORTUNATELY IS A NIGHTMARE AS YOU HOLD ON FOR 20 - 40 MINUTES EACH TIME TO LOG THE FAULT, JUST FOR THEM TO TELL YOU THAT THEY WILL LOG A CALL WITH VUMATEL. ONLY A FEW PEOPLE ARE HOME DURING THE DAY SO IF YOU LOG A CALL FROM THE OFFICE WHEN THE COMPLEX SAYS THAT NO-ONE HAS INTERNET, THE OPERATOR SAYS THEY CANNOT LOG THE FAULT AS THEY NEED TO SEE WHICH LIGHTS ON THE ROUTER IS ON. SO YOU CANNOT LOG YOUR FAULT UNLESS YOU GET HOME AFTER 17H00. IF ENOUGH PEOPLE DO NOT LOG THE CALLS THEN THEY DON'T SEND SOMEONE OUT. WE HAVE BEEN FORCED TO MAKE USE OF VUMATEL AS THEY ARE THE FIBRE SUPPLIERS IT SEEMS IN THE AREA. BUT I WILL CANCEL, MY PERSONAL CONTRACT NOW WITH VOX AS WELL AS THE COMPLEX ACCOUNT AS I AM ONE OF THE TRUSTEES. IF THEY DO NOT HAVE THE DECENCY TO REPLY TO ANY COMPLAINTS OR MAILS I DO NOT WANT TO CONTINUE DEALING WITH THEM. THEY HAVE COST ME MORE THAN R150'S WORTH OF AIRTIME THIS WEEK TRYING TO LOG FAULTS. I KNOW IT IS NOT A LOT OF MONEY BUT THERE SHOULD BE NO COSTS FOR ME TO REPORT THEIR FAULTY PRODUCTS.