EK
Etienne K
1 reviews | Active since Aug 2020
10 Jan 2023, 14:51
No point signing up with Vox they cant even make new customers happy
My colleague and I both ordered the black Friday deal on the same day and we stay about 10 houses apart in the same road his line is already active from the 8th of December 2022, I haven't even received my router yet. Spent hours combined holding on line just to be cut off, ive emailed, tried the call me back service and still nothing. I don't know why any one would sign up with Vox absolutely pathetic customer service and the sales guy I dealt with over WhatsApp keeps telling me he is escalating the matter
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
10 Jan 2023, 17:08Good day Etienne de K
Thank you for your enquiry.
Kindly note that we have noted the above and have escalated your matter for assistance
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2023, 17:08
Official
Good day Etienne de K
Thank you for your enquiry.
Kindly note that we have noted the above and have escalated your matter for assistance
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
EK
Etienne K's updateReviewer Update
16 Jan 2023, 17:40Still no phone call or even an apology from Vox. How is my account active already and I get sent invoices but I haven't even received the router yet so I must pay for something I don't have.
Bunch of useless people at Vox
Bunch of useless people at Vox
EK
Etienne K's update16 Jan 2023, 17:40
Reviewer Update
Still no phone call or even an apology from Vox. How is my account active already and I get sent invoices but I haven't even received the router yet so I must pay for something I don't have.
Bunch of useless people at Vox
Bunch of useless people at Vox
EK
Etienne K's updateReviewer Update
18 Jan 2023, 08:35Already cancelled my service before I even received my router, absolutely a useless company to deal with.
EK
Etienne K's update18 Jan 2023, 08:35
Reviewer Update
Already cancelled my service before I even received my router, absolutely a useless company to deal with.
Vox Telecom's replyOfficial
19 Jan 2023, 13:06 Good day, Etienne D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2023, 13:06
Official
Good day, Etienne D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
EK
Etienne K's updateReviewer Update
19 Jan 2023, 16:08I don't want the line activated I want the line released so that I can join a proper ISP. You guys didn't even read the complaints, I've already canceled my service with you guys and still no router insight.
EK
Etienne K's update19 Jan 2023, 16:08
Reviewer Update
I don't want the line activated I want the line released so that I can join a proper ISP. You guys didn't even read the complaints, I've already canceled my service with you guys and still no router insight.
Vox Telecom's replyOfficial
24 Jan 2023, 12:49Good day, Etienne D
Thank you for your patience whilst this matter was being investigated. We received confirmation that the router has been delivered accordingly, however
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Regards
Vox
Thank you for your patience whilst this matter was being investigated. We received confirmation that the router has been delivered accordingly, however
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Regards
Vox
Vox Telecom's reply24 Jan 2023, 12:49
Official
Good day, Etienne D
Thank you for your patience whilst this matter was being investigated. We received confirmation that the router has been delivered accordingly, however
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Regards
Vox
Thank you for your patience whilst this matter was being investigated. We received confirmation that the router has been delivered accordingly, however
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Regards
Vox
EK
Etienne K's updateReviewer Update
24 Jan 2023, 12:59You cant say the router has been delivered accordingly you delivered it to my neighbors house not even my house and now you Keeping me hostage by not releasing my line till March.
In all my years dealing with ISPs you guys are absolutely the WORST ever
In all my years dealing with ISPs you guys are absolutely the WORST ever
EK
Etienne K's update24 Jan 2023, 12:59
Reviewer Update
You cant say the router has been delivered accordingly you delivered it to my neighbors house not even my house and now you Keeping me hostage by not releasing my line till March.
In all my years dealing with ISPs you guys are absolutely the WORST ever
In all my years dealing with ISPs you guys are absolutely the WORST ever