mM
matselane M
1 reviews | Active since Jun 2016
13 Mar 2023, 17:07
No option of 0 stars
The customer service at Vox is actually getting worse with time. Payment was made using the incorrect reference number but an email was sent to show the correction. Vox confirmed receipt of payment but are still requesting POP with the correct reference which means making another payment but they're not refunding the money so that an additional payment can be made. Been calling multiple times and end up being on hold for 30mins + to sort this out. Please rectify and CANCEL AS SOON AS POSSIBLE
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Mar 2023, 17:46Good day, matselane m
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2023, 17:46
Official
Good day, matselane m
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Mar 2023, 09:40Good day, Matselane M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Mar 2023, 09:40
Official
Good day, Matselane M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox