No one actively assisting with a serious issue but rather sent emails to pay forced cancellation fee of 20 thousand

Moved overseas my South African number registered with the contract stopped working and I couldn’t approve the increased fees on the app becouse I cannot login since the number stopped working. Two months down the line the account is blocked apart from me sending emails about this issue without anyone following up. I am now told I need to pay a cancellation fee regardless of that I still need the service my family has been without a connection since the account was blocked and the cancellation is basically a years charge of 20 thousand rand which is the balance till the contract ends. Absolutely no one follows up on emails to help with this situation I’ve sent all types of emails asking for assistance with this and I’m being threatened with settle emails. It’s frustrating and disappointing feels like being setup for bankruptcy intentionally by a service provider. I need to pay 20 thousand for a forced cancellation I didn’t want and pay close to another 10 thousand to have another installation. It’s just disheartening how this Vox operates with consultants that don’t respond or follow-up. I had the exact same issue when I initially signed up and paired but had to beg and wait for over a month to just get a consultant to come and install for us even though I had paid. We’ve just been really frustrated by this situation as family