NM
Nokuthula M

1 reviews | Active since Apr 2021

15 Jul 2023, 07:51

No notice of disrupted services.. again!!

It is disappointing that, again, your customers are the ones who pick up that your services are interrupted and that you still don’t send us an notification of the interruption but rather wait for us as your customers to call you.

Especially after a tough week due to city power cuts and Rand water cuts - surely you must appreciate that most of us need to catch up on our work/studies etc.

Still so disappointing

0
Replies (2)
Vox Telecom
Vox Telecom's reply15 Jul 2023, 09:11
Official
 Good day  Nokuthula Modiga Thank you for your post. Kindly note that the details of your complaint has been sent to the technical team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox 
Vox Telecom
Vox Telecom's reply18 Jul 2023, 11:35
Official
Good day, Nokuthula M
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards, 
Vox