TVDB
Trudie Van Der Bank
1 reviews | Active since Feb 2013
25 Aug 2026, 18:41
No network and no assistance from VOX
We have been using VOX at our home but was informed that they will be moving from MTN to Telkom from 01 August 2026. They send the new sim card but since the 1st of August we had absolutely NO network. That is 15 out of 25 days that we must pay for a service we don't receive. We've bought cell phone data to connect our TV and it is costing us a lot of extra money. We have logged many calls but to no avail. This is totally unacceptable!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Aug 2026, 18:50Good day Trudie
Thank you for reaching out to us.
Please note that your query is currently with our support team, with reference number VOX***8. One of our agents will contact you to assist further.
Regards
Thank you for reaching out to us.
Please note that your query is currently with our support team, with reference number VOX***8. One of our agents will contact you to assist further.
Regards
Vox Telecom's reply25 Aug 2026, 18:50
Official
Good day Trudie
Thank you for reaching out to us.
Please note that your query is currently with our support team, with reference number VOX***8. One of our agents will contact you to assist further.
Regards
Thank you for reaching out to us.
Please note that your query is currently with our support team, with reference number VOX***8. One of our agents will contact you to assist further.
Regards
Vox Telecom's replyOfficial
28 Aug 2026, 10:46Good day Trudie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply28 Aug 2026, 10:46
Official
Good day Trudie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox