JC
Jack C
1 reviews | Active since Feb 2014
14 May 2025, 10:18
No Loyalty- Just greed!
After 5 years with these f&$)$rs I am cancelling my contract because of the bad bad experience with their accounts dept. At Afrihost everything just works online. With Vox ooohh nooo. Now they want theor 5 year old router back. And that after I received a letter stating that I owe nothing. What a bunch of ****ers! I will NEVER EVER recommend them. And I deal with a lot of potential clients.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 May 2025, 10:28Good day, Jack
Thank you for your review.
Please note that the details of your complaint has been sent to the customer service team for assistance.
AS per T&C's
Hardware rental
| 8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
From | Vox [***]
To | Jack Clifford
Subject | Vox Equipment Return - VOX***6-T1-1
Date Sent | 2025-05-14 09:44:15
Status | Sent Successfully
Message Headers |
Dear Customer
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: D7160C2BA706
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***6
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team
Thank you for your review.
Please note that the details of your complaint has been sent to the customer service team for assistance.
AS per T&C's
Hardware rental
| 8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
From | Vox [***]
To | Jack Clifford
Subject | Vox Equipment Return - VOX***6-T1-1
Date Sent | 2025-05-14 09:44:15
Status | Sent Successfully
Message Headers |
Dear Customer
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: D7160C2BA706
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***6
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team
Vox Telecom's reply14 May 2025, 10:28
Official
Good day, Jack
Thank you for your review.
Please note that the details of your complaint has been sent to the customer service team for assistance.
AS per T&C's
Hardware rental
| 8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
From | Vox [***]
To | Jack Clifford
Subject | Vox Equipment Return - VOX***6-T1-1
Date Sent | 2025-05-14 09:44:15
Status | Sent Successfully
Message Headers |
Dear Customer
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: D7160C2BA706
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***6
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team
Thank you for your review.
Please note that the details of your complaint has been sent to the customer service team for assistance.
AS per T&C's
Hardware rental
| 8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
From | Vox [***]
To | Jack Clifford
Subject | Vox Equipment Return - VOX***6-T1-1
Date Sent | 2025-05-14 09:44:15
Status | Sent Successfully
Message Headers |
Dear Customer
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: D7160C2BA706
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***6
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team
JC
Jack C's updateReviewer Update
14 May 2025, 11:51This does not change my opinion about Vox ot your stupid Ts and Cs
JC
Jack C's update14 May 2025, 11:51
Reviewer Update
This does not change my opinion about Vox ot your stupid Ts and Cs