No joy from Vox

Item: Vox Telecom
Rating: 1
Author: Lucienne N

I have been a client of Vox Telecom for many years (even before fibre) and they have always been on the ball. However I have been battling lately since my internet connection either keeps dropping or I get very slow internet speeds (way below 10mbps on a 50mbps line) and I am getting no joy from the team at Vox. I rely on my internet connection for work and hence won’t be able to pay my account if I have no internet, but Vox does not seem to be bothered. Can somebody please help me out of this predicament.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

21 May 2022, 08:12

Good day, Lucienne

Thank you for your query.

Kindly note that we have escalated your query to the Support Management team to investigate and assist accordingly.

Kind Regards,
Vox

Vox Telecom's reply21 May 2022, 08:12

Official

Good day, Lucienne

Thank you for your query.

Kindly note that we have escalated your query to the Support Management team to investigate and assist accordingly.

Kind Regards,
Vox

Vox Telecom's replyOfficial

23 May 2022, 10:08

Good day, Lucienne N

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply23 May 2022, 10:08

Official

Lucienne N's updateReviewer Update

24 May 2022, 03:52

Thanks, I did get a call from the technical team and my speed seems to be better. I will continue to monitor and will advise if the issue persists.

Lucienne N's update24 May 2022, 03:52

Reviewer Update

Thanks, I did get a call from the technical team and my speed seems to be better. I will continue to monitor and will advise if the issue persists.