No Internet we have to pay for it and we have to pay for the repair

This is far the worst Internet company I ever had to work with. We’re renting out a beautiful Airbnb penthouse and having the Internet point since October we having problem with Internet and I’m sending emails. We are calling getting open tickets and another open ticket and NA open ticket that will help us but absolutely nothing it’s going on as we are not living in South Africa. We are living in Germany. We have to host to take care for our properties. He is in contact with Vox and he is calling and finally he had a technical support who wanted to help and made an appointment with him. He was waiting there for hours, but nobody Vaux showed up And still we had to pay we had to pay. We had to pay for three months Internet, but in the meanwhile, our hose bought mobile, Internet, what our guest could use and it works perfectly. I was still trying to get in contact with this agency. I sent emails to every email I could found in the Internet, but nobody take care for absolutely nothing.. last week I received the email that they can’t pay me back three months payments for no Internet because the technical support had nobody on his side to get in access to our apartment. He was never there he never canceled. He did nothing his technical support and it’s our fault that he was not there. And even though I received the email visit invoice for 745 rent for repair because in the last week of January somebody did something but we have no idea what and I have to pay that. I don’t have three months Internet I paid each months 1094 rent and now I have to pay 745 rent. I mean this company it’s the worst and stupid company I ever had to deal with. They don’t give a **** about customer service because I have so many open tickets from them and the other thing is every week. I get an email for a problem with the Internet so I mean really never ever sign up any Internet contracts versus company Vox is the worst not caring company I ever had to deal with. We will cancel of course now as well and I get my lawyer to charge them the three months where we have no Internet from them, but we had to pay them. This is absolutely unbelievable. And I got e-emails twice the same as I told me that nobody was available to have access to our property. I mean this people even didn’t came they didn’t cancel . They did and they doing nothing. My friends in Germany say that my exist is Africa. Nobody is working there. No I say this is not true. I left too many years in South Africa. I love South Africa. We moving down in two years time for our retirement. I say it is just this company who make experience so bad for overseas people as I have no service they’re stubborn and a little bit stupid I would say.