JL
Jennie L
1 reviews | Active since Jan 2013
23 Oct 2022, 14:48
No internet since 21 October 2022
I have been with out internet since Friday and this is becoming a norm. we run a business and the frustration is ridiculous. this morning Vumatel contacts me to advise its been restored. I asked for the consultant to call me back as I need to reboot the modem. guess what no call and when you contact them it states they closed. I am strongly advise you to reconsider your service provider as Vox is not known for that. Notice will served tomorrow morning and rest assured I am going to do a blog and post it on all my platforms.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
23 Oct 2022, 16:00 Good day Jennie L, Thank you for your enquiry. Kindly note that the original fault is still open on the reference VOX***9
.
The Support team will follow up with the Network Provider (Ref: ISP-928542) on the progress of the fault and update you on the status.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
.
The Support team will follow up with the Network Provider (Ref: ISP-928542) on the progress of the fault and update you on the status.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply23 Oct 2022, 16:00
Official
Good day Jennie L, Thank you for your enquiry. Kindly note that the original fault is still open on the reference VOX***9
.
The Support team will follow up with the Network Provider (Ref: ISP-928542) on the progress of the fault and update you on the status.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
.
The Support team will follow up with the Network Provider (Ref: ISP-928542) on the progress of the fault and update you on the status.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
JL
Jennie L's updateReviewer Update
23 Oct 2022, 16:05Tha
JL
Jennie L's update23 Oct 2022, 16:05
Reviewer Update
Tha
JL
Jennie L's updateReviewer Update
23 Oct 2022, 16:07Thank you for responding, unfortunately the web live chat is a waste of my time, as I wait and then get kicked out, been trying the whole day. I even went as far a sending a voice not, to my frustration no response. I expect a call with a full report and explanation.
JL
Jennie L's update23 Oct 2022, 16:07
Reviewer Update
Thank you for responding, unfortunately the web live chat is a waste of my time, as I wait and then get kicked out, been trying the whole day. I even went as far a sending a voice not, to my frustration no response. I expect a call with a full report and explanation.
Vox Telecom's replyOfficial
23 Oct 2022, 16:25Hi Jennie L,
Thank you for the info.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for the info.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply23 Oct 2022, 16:25
Official
Hi Jennie L,
Thank you for the info.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for the info.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
28 Oct 2022, 15:31Good day, Jennie L,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Oct 2022, 15:31
Official
Good day, Jennie L,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox