KM
Karabo M
1 reviews | Active since Dec 2023
27 Dec 2023, 10:47
No internet services for 3 weeks now being sent back and forth by Vox and Evotel
Very bad customer service! I didn't have internet access since the 9th of December Vox keeps telling me about Evotel I'm being sent back and forth everyday but I'm paying for a service that I don't have access to
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
27 Dec 2023, 11:21Good day, Karabo M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Dec 2023, 11:21
Official
Good day, Karabo M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
KM
Karabo M's updateReviewer Update
28 Dec 2023, 08:49I'm still waiting for your support team to investigate and support. Nothing is being done so far everyday I'm told that the technical team will be in contact with me, but nothing has been said and done so far. This is too much for me now please send your technical team to my premises to fix the problems.
KM
Karabo M's update28 Dec 2023, 08:49
Reviewer Update
I'm still waiting for your support team to investigate and support. Nothing is being done so far everyday I'm told that the technical team will be in contact with me, but nothing has been said and done so far. This is too much for me now please send your technical team to my premises to fix the problems.
KM
Karabo M's updateReviewer Update
29 Dec 2023, 13:49I have still not received any service from Vox and Evotel. I keep talking to a different consultant everyday which tells me a different story.
I have paid for a service that I am not having access to fir the past 3 weeks
I have paid for a service that I am not having access to fir the past 3 weeks
KM
Karabo M's update29 Dec 2023, 13:49
Reviewer Update
I have still not received any service from Vox and Evotel. I keep talking to a different consultant everyday which tells me a different story.
I have paid for a service that I am not having access to fir the past 3 weeks
I have paid for a service that I am not having access to fir the past 3 weeks
Vox Telecom's replyOfficial
03 Jan 2024, 13:52 Good day, Karabo
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 Jan 2024, 13:52
Official
Good day, Karabo
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox