AB
Andre B
1 reviews | Active since Mar 2009
17 Aug 2022, 15:20
No Internet service although accounts are paid.
Due to greed and incompetence, Vox suspended services. Paid for August uncapped internet, but up to date no service from Vox side. Still no internet.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
17 Aug 2022, 15:53Good day, Andre B
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist with resolution
As per IAB***4 you were credited the full amount for the MTN-60/60 and
billed the full amount for the WIR-VLTE-MTN-UNC: Vox Fixed MTN LTE-A Uncapped for July 2022
The balance due is the difference for the 2x packages pricing for July 2022.
You paid the full Aug 2022, billing is in advance.
We will provide further feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist with resolution
As per IAB***4 you were credited the full amount for the MTN-60/60 and
billed the full amount for the WIR-VLTE-MTN-UNC: Vox Fixed MTN LTE-A Uncapped for July 2022
The balance due is the difference for the 2x packages pricing for July 2022.
You paid the full Aug 2022, billing is in advance.
We will provide further feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Aug 2022, 15:53
Official
Good day, Andre B
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist with resolution
As per IAB***4 you were credited the full amount for the MTN-60/60 and
billed the full amount for the WIR-VLTE-MTN-UNC: Vox Fixed MTN LTE-A Uncapped for July 2022
The balance due is the difference for the 2x packages pricing for July 2022.
You paid the full Aug 2022, billing is in advance.
We will provide further feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist with resolution
As per IAB***4 you were credited the full amount for the MTN-60/60 and
billed the full amount for the WIR-VLTE-MTN-UNC: Vox Fixed MTN LTE-A Uncapped for July 2022
The balance due is the difference for the 2x packages pricing for July 2022.
You paid the full Aug 2022, billing is in advance.
We will provide further feedback to you soonest.
Kind Regards,
Vox
AB
Andre B's updateReviewer Update
17 Aug 2022, 16:50Which I have paid in full.
1 July 2022 - R 298.00
10 Aug 2022 - R 898.00
17 Aug 2022 - R700.00
1 July 2022 - R 298.00
10 Aug 2022 - R 898.00
17 Aug 2022 - R700.00
AB
Andre B's update17 Aug 2022, 16:50
Reviewer Update
Which I have paid in full.
1 July 2022 - R 298.00
10 Aug 2022 - R 898.00
17 Aug 2022 - R700.00
1 July 2022 - R 298.00
10 Aug 2022 - R 898.00
17 Aug 2022 - R700.00
AB
Andre B's updateReviewer Update
17 Aug 2022, 17:08So typical, phone numbers goes unanswered, when you do get through it normally result in a call transfer to another department, which evidently get dumped. Dealt with Patience and Melani and both not as helpful as what you would expect from staff dealing with the public.
AB
Andre B's update17 Aug 2022, 17:08
Reviewer Update
So typical, phone numbers goes unanswered, when you do get through it normally result in a call transfer to another department, which evidently get dumped. Dealt with Patience and Melani and both not as helpful as what you would expect from staff dealing with the public.
Vox Telecom's replyOfficial
17 Aug 2022, 18:18Good day Andre B,
Thank you for the information provided.
We have added it to the escalation logged, for further investigation.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for the information provided.
We have added it to the escalation logged, for further investigation.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply17 Aug 2022, 18:18
Official
Good day Andre B,
Thank you for the information provided.
We have added it to the escalation logged, for further investigation.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for the information provided.
We have added it to the escalation logged, for further investigation.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
18 Aug 2022, 08:06Good day, Andre B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Your payment allocated, and services has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Your payment allocated, and services has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Aug 2022, 08:06
Official
Good day, Andre B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Your payment allocated, and services has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Your payment allocated, and services has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox